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FAQ

 

When will my refund be processed? 
Refunds are processed within 5-7 business days after the package is delivered at our facility, back to your form of payment.

 

What types of payment do you accept? 
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal.

 

Will I have to pay sales tax on my purchase? 
If you are outside the state of Georgia, you will NOT incur any sales tax.

 

How much will I have to pay for shipping?
Nothing! We offer FREE Ground Shipping on all rugs with no minimum purchase required (excluding AK & HI). We do allow you to expedite shipping at a reasonable cost.

 

How do you ship & how quickly will I receive my order? 
We ship FedEx Ground or UPS. All of our rugs are shipped within 10 business days from your purchase date.

 

How do I place an order?
You may place your order online 7 days a week, 24hrs a day. You may also call our expert customer service toll free at: (844) 655-3723 Monday-Friday from 8:30am-5:30pm EST to place your order over the telephone and discuss any further inquiries you may have.

 

Are the colors on your website accurate?
The images displayed have the most accurate color possible, but due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and screen.

 

Will I pay for shipping back? 
Because we are so confident in our product, we offer FREE returns on all purchases within 30 days of item delivery (excluding Alaska & Hawaii), which we'll either email you a return label, or simply have the order picked up from your address for your convenience. ($5 pickup fee may apply if you request a pickup)

 

What is your contact information?
Custom Home Rugs
3200 Shawnee Industrial Way #200
Suwanee, GA 30024
Toll-Free: 844-655-3723
Website: CustomHomeRugs.com
Email: CustomerService@CustomHomeRugs.com

 

Why should I buy from CustomHomeRugs.com?

  •  Our parent company has been in business since 1999.

  •  Hassle Free Returns

  •  75% Off Retail Prices.

  •  US Based Expert Customer Care.

  •  Secure Online Shopping.

  •  Lowest Prices Guaranteed.

  •  30 Day Returns & No Restocking Fee.

  •  All Rugs are Shipped Within 3-4 business days.

  •  Over 5 Million Rugs Shipped Since 1999.

  •  Direct Manufacturing & No Retail Overheads.